If you have no other way in or out of your garage other than your garage door then we recommend you fit an external release if your door is electrically operated. This allows you to release your garage door from the operator should you lose/damage your remote handset.
This means that you can still work the door manually until we can come and tune in a new handset to your operator.
Your handset is uniquely matched to your operator so no other handset will work other than your own. This means that we cannot simply quickly order a standard replacement handset, as it won’t automatically operate your door.
We will always be happy to come out to assess whether or not we can break in or need to use other methods. We can understand this is a very stressful situation for our customers and we recommend storing a spare working handset should the worst happen and we can in most cases retrofit external releases should you not have one.
Some external releases use a lock that accesses a cord that you pull to release the operator and some external releases will use a lock to allow you to use a crank handle to open the door. As always keep the keys for your external release away from the garage, and the same for the crank handle if you have one.